An Empirical Study on Service Quality of Star Hotels: Using Servqual Model
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چکیده
منابع مشابه
Impact of Service Quality on Customer Perception: An Empirical Study in India’s Post Office Savings Banking Sector Using SERVQUAL
The position of financial organization would be increasingly decisive in the next decade in view of the frightening competition. With the increasing number of businesses and growing competitions today, each organization wants to be the customer’s first choice and try to satisfy them for getting loyalty for their future endurance in the market. However, it is open to ask whether the organizatio...
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The purpose of this research paper is to determine the service quality of luxury hotels in Odisha using the SERVQUAL approach. The delivery of high quality services is one of the most important and most difficult tasks that any service organization faces due to its unique characteristics such as intangibility, perishability, heterogeneity and inseparability. Service quality is the degree and di...
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the position of financial organization would be increasingly decisive in the next decade in view of the frightening competition. with the increasing number of businesses and growing competitions today, each organization wants to be the customer’s first choice and try to satisfy them for getting loyalty for their future endurance in the market. however, it is open to ask whether the organizatio...
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Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...
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Purpose:There has been a slow but sure shift in the way health care delivery is being perceived, by both providers and patients. Patients aredemanding better quality of health care delivery both for the in-patient services, outpatient services or evenpreventive care.Health care is a rapidly growing sector which has gained much attention from researchers andpractitioners worldwide. Due to tremen...
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ژورنال
عنوان ژورنال: International Journal of Management Studies
سال: 2019
ISSN: 2231-2528,2249-0302
DOI: 10.18843/ijms/v6si1/12